Our
shipping is free, you don’t need to worry about additional shipping costs
unless you require express delivery. Delivery time is not always accurate, it
is estimated time. We will endeavour to send the
products to customers as soon as possible. Please send us an email if you require
express delivery. There might be extra delivery charges if you want to receive
your products quicker than the estimate. We will inform you by email time to
time with delivery update. Please check your delivery address as well as email
address twice before you finalise the order.
You will have to pay extra delivery charges if you have provided the incomplete
or wrong delivery address by mistake, as the products will require re-delivery.
Once
we receive payment for a product, we will send an email to confirm your order,
and ship by the following business day. It is delivery companies’
responsibility to send your products to your home or business address in
estimated time. They will contact you via text message (SMS) or they might call
you if they need to ask a question about your delivery address.
you
can still send us an email to request an update about your delivery or if you
have any other questions. Most of time we will use your email address to
communicate. It is the customer’s responsibility to provide the correct email
address to us. Express delivery Charges can’t be refunded if we have already
dispatched your order. You have to pay the full delivery charges if an order
has been dispatched to your given address by the time you cancel the order. We
are happy to refund all money including delivery charges if you cancel your
order before we dispatch your product.
RETURNS
1. We want you to
love our product and our first priority is 100% customers’ satisfaction. In
case you change your mind or you are not satisfied with the product, you have
30 days to return the products from the date you have received. We are happy to
refund your money if you change your mind, however, you will need to pay return
shipping costs and show us the evidence of purchased date. First of all, you
need to send an email to ozindus@gmail.com
to explain your issue and return processing. We will do our best to work on
returning process as quick as possible but it still takes time to check
returned product, your card details, purchased details and refund the purchase
cost to your account. All items will be inspected on return, prior to
processing a refund.
2. Return
shipping: The product should be returned in the original packaging;
it shouldn’t have been used. It’s your responsibility to ensure that the item
arrives at our warehouse address.
3. The
item you are returning should arrive at our warehouse in 30 days from the date
you have purchased the product. We will send an email to you once returned
product has reached at our warehouse and it will take 10 days after to refund
your money to your account. Once we complete the returning process, you will
have a choice if you want your money back to your original account or you want
to exchange the item. Money will be returned to the same account number used at
the time of purchase.
Damaged or Defective items: Product with a fault will be
replaced at our own cost or the cost of purchase will be refunded. We do the
best to send the products with high quality with best customer service. You can
return the product to us in 30 days from the date you receive the products if
the product is faulty. The purchased receipt would still need to be provided.
We need photos if the product is damaged or faulty. We will contact you by an
email after you send these documents. It will be your choice if you want us to
put money back to your account or you want to replace the product.
4. Contacts
Us: please contact us if you have any enquiry and we will get back in
48 hours.
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